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Merchandise Claims & Control Associate

Jobs in this category are responsible for accumulating and processing items that are returned by customers and those authorized for return to vendors for credit. In addition, will verify the correctness of return classifications used by associates, perform applicable system maintenance, and pack ship items to correct destinations.
JOB DUTIES/RESPONSIBILITIES:
Ensures customer care and selling are #1 priority
Monitors shrink; takes appropriate action to minimize waste
Makes eye contact, smile and greet all customers that come within ten feet of you
Assists store associates in receiving Distribution Center (DC) deliveries
Ensures that food safety guidelines in storage and processing procedures are being adhered to as well as processes refrigerated goods and restaurant goods in a timely manner
Keeps current on preprinted 620 and type B Genco returns
Ensures that all Genco-eligible merchandise has Universal Product Code (UPC) scan labels
Makes sure merchandise area is organized and files are set up per office standardization requirements (i.e., Fed Ex and UPS logs are maintained and accurate entries are kept for credit processing)
Ensures credit memos are processed and keyed within 24 hours
Daily processing of waste buster containers, out of package and known stolen merchandise using the Inventory Unit Adjustment
application in the Remote Maintenance Unit (RMU)
Reviews reporting for type 2 Selling Price Adjustments (SPA) to ensure eligible Genco returns are not creating unnecessary
markdowns
Follows up with Repair and Return (R&R) tags over 30 days. Claims filed with vendors or service center if not reconciled in 90
days
Performs other duties as assigned
JOB REQUIREMENTS:
16 years of age or older
REQUIRED SKILLS:
Basic reading, writing, verbal, and arithmetic skills
Ability to lift and move merchandise, typically a minimum of 20lbs, but could be as much as 100lbs
Repetitive standing, bending, lifting, stretching and reaching skills
Ability to make decisions in stressful situations
Knowledge of store, services and location of merchandise
EEO EMPLOYER

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